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Where the most Inspired Musicians
become the most Inspiring Music Teachers

VanderCook College of Music

Grievances & Appeals

Informal Complaint Resolution Time Frame

In the case of an informal complaint, the appropriate dean will seek resolution with the concerned parties within 14 days of the complaint. If additional time is required, all parties will be notified and provided with an explanation of the reason for the extension of the 14-day period. All complaints are documented in a complaint log that includes the date and nature of the complaint along with the information and date of resolution. This log is housed and maintained in the respective dean’s office.

Formal Grievance

When a complaint cannot be resolved informally by the appropriate parties, a formal grievance may also be filed with the appropriate dean or the director of financial aid. A Grievance Form is available on VanderCook’s website and must be printed and signed before the form is submitted. The candidate has the right to appeal any decision to the college president.

The complainant and respondent are afforded equal rights and access to information throughout the complaint resolution procedure, including timely updates regarding the status of an investigation. These rights include the following:

  • The opportunity to speak on their own behalf.
  • The opportunity to identify witnesses who can provide information about the alleged misconduct.
  • The opportunity to submit evidence on their behalf.
  • The right to have an advisor present at any meeting or interview.
  • The opportunity to request alternative arrangements for a hearing process so that the requesting party is not in the same room at the same time with the other party, but is able, at a minimum, to hear the other party’s testimony.
  • The opportunity to review any information that will be offered by the other party in support of the other party’s position (to the greatest extent possible and consistent with FERPA or other applicable laws).
  • The right to not be cross-examined or questioned directly by the other party.
  • At the discretion and direction of the individual or individuals resolving the complaint, the opportunity to suggest questions to be posed by the individual or individuals resolving the complaint and respond to the other party.
  • The right to be informed of the outcome of the process (to the greatest extent possible and consistent with FERPA or other applicable laws).
  • The opportunity to appeal the outcome of the process. Both parties must notify the other at least 72 hours prior to the time of the hearing if they intend to have legal representation present.

Notification must be made in writing via email or letter.

Prompt, Fair and Equitable Resolution

Parties should expect that the college’s investigation and resolution procedures begin promptly and proceed in a timely manner. The college will promptly respond to any and all alleged and suspected violations about which the college knows regardless of where the conduct or issue occurred. The college is committed to providing prompt, thorough, fair, and impartial investigations that treat individuals with respect, dignity, and sensitivity. Formal Grievance

Title IX Formal and Informal Resolution Process

Click here for information regarding this process.


Title IX Officer
Angela Presutti-Korbitz
[email protected]

Undergraduate Dean
Stacey Larson Dolan
[email protected]

Graduate Dean
Dr. Robert L. Sinclair
[email protected]

Dr. Roseanne Rosenthal
[email protected]

Director of Financial Aid
Walter Thompson
[email protected]

Filing Complaints Directly with the State of Illinois and Higher Learning Commission
VanderCook College of Music is committed to addressing student complaints timely and effectively, in accordance with the College’s student grievance procedures. If a student believes that the procedures have not adequately addressed his or her concerns, students may also file external complaints with the State of Illinois Board of Higher Education, or the Higher Learning Commission at the following link:

IBHE Complaints

HLC Complaints

NC-SARA Complaint Information
The above processes should be followed when making a complaint regarding course content or grades in online, hybrid and traditional instruction. Complaints regarding transfer credits in online / distance education may be filed with NC-SARA at the following links:



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3140 South Federal Street
Chicago, IL 60616-3731
(312) 225-6288

The mission of VanderCook College of Music is to enrich the lives of present and future generations by developing uniquely skilled music teachers who exhibit strong character, professionalism, and a commitment to excellence.

© 2024 VanderCook College of Music. All Rights Reserved.
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